Refund Policy
This Refund Policy explains how refunds work for Moonie subscriptions and purchases. It is part of our Terms of Use and works together with our Subscription Terms. Nothing in this Policy limits any non-waivable rights you have under the consumer protection laws of your country of residence.
1. Where you bought matters
How a refund is processed depends on where you purchased your subscription:
| Purchase channel | Who processes the refund | How to request |
|---|---|---|
| Apple App Store (in-app) | Apple | Request at reportaproblem.apple.com or through your Apple account |
| Google Play (in-app) | Request through Google Play order history or Google Play support | |
| Our Website (mooniesleep.com) | Amory Apps Corp | Email support@mooniesleep.com |
2. Purchases through the App Store or Google Play
For in-app purchases, Apple or Google is the merchant of record, and refunds are granted or denied by them under their own policies. We are not able to issue refunds for these purchases directly. If Apple or Google declines your request and you believe your situation is exceptional, contact us at support@mooniesleep.com and we will do our best to help.
3. Purchases through our Website
3.1 General rule
Subscription fees for periods that have already started are generally non-refundable, and cancelling a subscription stops future charges rather than refunding past ones. However, we review every request individually and may issue a full or partial refund at our discretion — for example, where a technical problem on our side prevented you from using the Services, or where a charge was clearly made in error.
3.2 EU/EEA and UK consumers — right of withdrawal
If you are a consumer in the EU/EEA or the UK, you have a statutory right to withdraw from a purchase of digital services within 14 days of purchase without giving a reason. When you purchase on our Website, you may be asked to consent to immediate access to the Services and to acknowledge that, by doing so, you lose the right of withdrawal once performance has begun, or that a proportionate deduction may apply for the service already provided, as permitted by applicable law. To exercise a right of withdrawal, email support@mooniesleep.com within the 14-day period with a clear statement of your decision.
3.3 Duplicate or erroneous charges
If you were charged twice for the same period, or charged after a properly completed cancellation, contact us and we will refund the erroneous charge promptly.
4. Free trials and introductory offers
Charges that occur because a free trial or introductory period converted into a paid subscription are valid charges when the trial terms were displayed at purchase; to avoid them, cancel before the trial or introductory period ends (see Subscription Terms). If you believe you were charged despite cancelling in time, contact us (for Website purchases) or Apple/Google (for in-app purchases) with the approximate cancellation date.
5. How to submit a request to us
Email support@mooniesleep.com with:
- the email address associated with your purchase;
- the approximate purchase date and, if available, your receipt or order confirmation;
- a brief description of the issue.
We aim to respond within a few business days. Approved refunds are issued to the original payment method; depending on your bank or card issuer, it may take additional time for the funds to appear.
6. Chargebacks
If you dispute a charge with your bank instead of contacting us first, resolving the issue usually takes much longer. We encourage you to reach out to support@mooniesleep.com first — most billing issues can be resolved quickly. We reserve the right to suspend accounts associated with fraudulent chargebacks.
7. Changes to this Policy
We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase, except where a newer version is more favorable to you or required by law.
8. Contact
Amory Apps Corp
30 N Gould St Ste R, Sheridan, WY 82801, USA
support@mooniesleep.com